What reviewers actually say
**What people love:** Patients appreciate the convenient London locations and appreciate when they receive professional, attentive care from individual staff members.
**Common concerns:** Multiple reviewers report inconsistent service quality, long wait times, aggressive sales tactics, and difficulty obtaining refunds or resolving complaints. Many patients feel pressured into treatments and experience poor aftercare support.
**Verdict:** The overall picture is significantly negative, with the low rating and high review volume indicating systemic service and customer satisfaction issues.
**Watch:** Complaints about specific sales consultants using high-pressure tactics during consultations; Reports of complications or unsatisfactory results with minimal aftercare follow-up; Difficulty accessing complaints procedures and refund processes
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