What reviewers actually say
**What people love:** Patients appreciate the convenient central London locations and appreciate when they receive attentive, professional care from individual practitioners.
**Common concerns:** Low overall rating of 2.5/5 reflects widespread complaints about poor communication, aggressive sales tactics, inconsistent treatment quality, long wait times, and difficulty obtaining refunds. Many patients report feeling pressured into expensive procedures and abandoned if complications arise.
**Verdict:** The overwhelmingly negative rating suggests significant systemic issues with service delivery and patient care standards that outweigh isolated positive experiences.
**Watch:** Specific surgeons associated with poor outcomes and lack of accountability for complications; Sales team applying high-pressure tactics and making unrealistic promises about results; Finance department resisting refund requests and contract cancellations despite patient dissatisfaction
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